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Real-Time Analyst

Job SummaryResponsible for the real-time and/ or intraday management of resources and technology across multichannel environments to achieve desired performance ......Works with internal Workforce......Management......nsultation Contact Center...... View More..

Workforce Analyst

Position Duties:Develop both long term and short term staffing models to forecast FTE needs based on volumesManage employee information and ......of queued items and workforce......e communication for workforce......ses for forecasting call...... View More..

Sr. Associate Cisco Contact Center

Contact Center Engineer with Cisco.CCNA Voice. and ITIL v3 foundation certification with very good oral/written communication skills.The engineer should be ......o perform, Incident management......Management......management...... View More..

Senior Associate Cisco Contact Center

Contact Center Engineer with Cisco.CCNA Voice. and ITIL v3 foundation certification with very good oral/written communication skills.The engineer should be ......o perform, Incident management......Management......management...... View More..

Tech Specialist

We are seeking a Cisco UCCE Engineer who will be responsible for deployment and maintenance of globally deployed Cisco UCCE ......Call......Center......uding ICM, CVP, and Call...... View More..

Lead Scheduling Analyst

Forecasting-Accurately forecast daily contact volumes, productivity, and staffing requirements. Analyze call center staffing, metrics and performance to ensure proper staffing ......communicate them to management......itate meetings with management......rting that monitors center...... View More..

Sr. Associate Cisco Contact Center

Detail JD**The Contact Center Technology has a number of active projects and this role is critical to ensure project timelines ...... to support contact center......e and support Cisco Call...... such as Work Force Management...... View More..

Workflow Analyst

Workflow Analyst is responsible for supporting and enhancing the performance of the site with respect to optimal staffing of production ...... for improvement of workforce......aily/weekly/Monthly call...... .Employee Resource Center...... View More..

Workforce Scheduling Analyst

Workforce management involves performing all the activities needed to maintain high productivity of employees. A workforce manager works in tandem ......sibilitiesStrong in Workforce......Management......, Reporting Project Management...... View More..

Trainer

Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of smarter workforce ...... to provide smarter workforce......ting Global Support Center...... the Global Support Center...... View More..

Trainer

About BU : Kenexa IBM is a leading end-to-end provider of software, proprietary content, services, and process outsourcing that enable ...... new Global Support Center......rization of smarter workforce...... to provide smarter workforce...... View More..

Technical Support Professional

Essential Duties/Responsibilities: Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of ......workforce...... to provide smarter workforce......ting Global Support Center...... View More..

Trainer

Essential Duties/Responsibilities: Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of ......workforce...... to provide smarter workforce......ting Global Support Center...... View More..

Technical Support Professional

Essential Duties/Responsibilities: Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of ......workforce...... to provide smarter workforce......ting Global Support Center...... View More..

Technical Support Professional

Essential Duties/Responsibilities: Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of ......workforce...... to provide smarter workforce......ting Global Support Center...... View More..

Technical Support Professional

Essential Duties/Responsibilities: Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of ......workforce...... to provide smarter workforce......ting Global Support Center...... View More..

Technical Support Professional

About BU : Kenexa IBM is a leading end-to-end provider of software, proprietary content, services, and process outsourcing that enable ...... new Global Support Center......rization of smarter workforce...... to provide smarter workforce...... View More..

Real-Time Analyst

Job SummaryResponsible for the real-time and/ or intraday management of resources and technology across multichannel environments to achieve desired performance ......Works with internal Workforce......Management......onsultation_Contact Center...... View More..

Systems Engineer

The Contact Center Technology Solutions is responsible for maintaining, supporting and enhancing Visa Contact Center Platform and Agent applications. The ......erts in the contact center......systems, Work force management...... CTI, Reporting and Workforce...... View More..