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Workforce Management Real Time Analyst

Position Summary:Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business ...... goals by real-time management......call......center...... View more..

Workforce Management - RTA

Job le- Workforce Management - Real Time AnalystReports to- WFM ManagerPosition Summary- Responsible for managing all intraday management processes in ......goals by real- time management......call......center...... View more..

Workforce Scheduling Specialist

Duties and responsibilitiesScheduling -Processes schedule adjustments via Case Management system in conjunction with established turnaround time objectives ensuring accuracy.Maintains and ......plementation of new call......center......plementation of new call...... View more..

Workforce Scheduling Specialist

job Summary :In a call center, responsible for coordinating appropriate allocation and availability of call center staff in order to ......djustments via Case Management......plementation of new call......center...... View more..

CALL CENTER!! CALL CENTER!! CALL CENTER!! call-8010466777

HIRING TOP TRAVEL//COLLECTONS//CUSTOMER SERVICE PROCESS IN INTERNATIONAL BPO'S...CALL CHETAN- +091-xxxxxxxxxx ON THE SPOT OFFER LETTER...MPHASIS.noida.AIRTEL PREMIUM PROCESS.TITANIUM. Two shifts windows are available ......stomer relationship management......ibilty-any graduate Call......da Company Name : Jobs...... View more..

Command Center System Analyst

Position DescriptionPosition Overview: This position participates as a key member of the Global Customer Command Center .GC3. who is responsible ......al Customer Command Center...... method of incident management......ontrol and workflow management...... View more..

Command Center System Analyst

Responsibilities: Recognize and initiate escalation for all system difficulties or outages including switch, routing systems, computer systems, customized department systems ...... method of incident management......ontrol and workflow management...... an interval level- call...... View more..

Contact Center Supervisor

Directly supervises a team of call center agentsProvides and documents performance feedback through side-by-side coaching, performance reviews, goal-setting, and deficiency ......es effectiveness of call...... neededSupports the call......center...... View more..

Command Center System Analyst

Must possess significant work experience in a production, mission critical, revenue - dependent 24x7 environment Ability to respond to changing ......s, and require some management......tions role. Command Center......gic Planning and/or Workforce...... View more..

Contact Center Forecaster

Using forecasting methods.Analyzing historical data and trendsNormalizing historical data as required, i.e., account for skewed data, e.g., holiday periods, extreme ......enting estimate for call......ality measuresUsing workforce......management...... View more..

WFM Analyst

Responsibilities: Maintain high Stakeholder and Employee Satisfaction Initiate and participate in continuous improvement projects in the team Adhere to all ......ools/technology and workforce......management......ommendations to the Management...... View more..

WFM Analyst

You will be involved in performing FTE Right Sizing, Forecasting, Scheduling, Capacity Planning, Reporting/MIS Identify client needs and link to ......ools/technology and workforce......management......ommendations to the Management...... View more..

Quality Analyst - Sales

The Call Center Quality Analyst position will be responsible for their Agent duties as well as Quality Assurance .QA. Monitoring, ......ssions.Job Summary: Call......Center......ls for an allocated workforce...... View more..

WFM Analyst

Responsibilities: Maintain high Stakeholder and Employee Satisfaction Initiate and participate in continuous improvement projects in the team Adhere to all ......ools/technology and workforce......management......ommendations to the Management...... View more..

Contact Center Forecaster

DescriptionJOB PROFILEContact center forecasters/schedulers contribute the erective operations of contact centers by forecasting workload and resource requirements. Using strong analytical ......enting estimate for call......y measures12. Using workforce......management...... View more..

WFM Analyst

Responsibilities: Maintain high Stakeholder and Employee Satisfaction Initiate and participate in continuous improvement projects in the team Adhere to all ......ools/technology and workforce......management......ommendations to the Management...... View more..

WFM Analyst

Responsibilities: Maintain high Stakeholder and Employee Satisfaction Initiate and participate in continuous improvement projects in the team Adhere to all ......ools/technology and workforce......management......ommendations to the Management...... View more..

WFM Analyst

Role: You will be involved in performing FTE Right Sizing, Forecasting, Scheduling, Capacity Planning, Reporting/MIS Identify client needs and link ......ools/technology and workforce......management......ommendations to the Management...... View more..

WFM Analyst

Role: You will be involved in performing FTE Right Sizing, Forecasting, Scheduling, Capacity Planning, Reporting/MIS Identify client needs and link ......ools/technology and workforce......management......ommendations to the Management...... View more..