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EXECUTIVE - NOC

Locality: Karnataka, Bangalore ,Bangalore - Others
ResponsibilitiesMAIN RESPONSIBILITIES AND ACTIVITIESResponsibility Area "Activities-List of activities performed within each responsibility area"Troubleshooting Analyze and resolve technical queries of customer - High Severity Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparationUnderstand product technology and prepare technical documentation, SOPs,Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf callsKnowledge & Consultancy Assist team members in providing information and knowledge sharingTrain/Mentor the new hires in the teamCustomization of new training contentShould be able to evaluate new technology, design architecture on new technologies, plan & deploy new technology migrations,Operations Compliance to set Process, SLA & SLOs, Project/Program GuidelinesParticipate in UAT for home-grown toolsIndependently develop and execute Service improvement plansParticipate in hiring initiatives-
Additional Info
Funcational Area : IT/Telecom - Software-ALL
Expereince : 2-5
Location : Bengaluru / Bangalore
Company Name : Job-Astro Consultants
Company Name :Job-Astro Consultants
Web URL : http://www.timesjobs.com/candidate/JobDetailView.html?from=submit&adId=51199378&bc=INT&sequence=0&counter=1


Updated On:    AD ID: 7661461   Ad Type: Offer    Source: Times Jobs

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