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urgent opening in delhi airport

Locality: Delhi NCR, New Delhi ,New Delhi - Others
C.S.A,GROUNDSTAFF,CABIN CREW,RETAIL IN-I T SECTOR


Updated On: 14-May-2015    AD ID: 50021609   Ad Type: Offer

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Tourism / Hospitality

As the Reservations Supervisor you maximise hotel revenue and customer satisfaction by supervising the Reservations Department in accordance with the standards of hotel brand. Your responsibilities include:Maximises room revenue by utilising yield management techniques to maximise occupancy and average rate.Maximises room revenues through proper yield management and forecasted call conversion.Increases average rate by training staff in appropriate sales techniques on a regular basis.Controls group room block assignments by adhering to group cut-off dates.Controls and advises of rate restrictions and room availability.Answer to guest reservation requests in a prompt manner-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 2-7Location : DelhiCompany Name : Job-Astro Consultants

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Tourism / Hospitality

Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basisProvides input on special promotions and employee incentivesTrains employees with current up-to-date information on menu offeringsIncreases sales by coaching employees on effective sales techniquesCoordinates the set-up of restaurant or outlet areas in accordance with brand standardsManages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniquesInspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed the hotels standards at all timesLeads staff meetings in manager s absence; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu itemsGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceRequired SkillsGood personalityExcellent communication skillsUp selling skillsRequired ExperienceShould have handled similar profile for at least 1 year.-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 1-6Location : DelhiCompany Name : Job-Astro Consultants

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Tourism / Hospitality

JOB SUMMARYAssists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and propertys Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 4-9Location : DelhiCompany Name : Job-Astro Consultants

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Tourism / Hospitality

House keeping Supervisor will supervise the cleaning of all office areas, furniture's and fixture's, glass partitions, toilets, etc. during his duty hours. He will physically inspect all offices and toilets in the building. Graduate/ Experienced, capable of handling all day-to-day activities relating to housekeeping in commercial buildings and conversant with: -Cleaning techniques for window panesCleaning techniques for marble flooring.Utilization of various chemicals with their appropriate applicationsKnowledge of housekeeping implementsCleaning materials used in housekeepingOperational knowledge of Floor Scrubbers, Wet & Dry Vacuum cleanersLabour deployment and controlKnowledge in administrationCapable to interact with clients representatives on matters relating to housekeeping.Knowledge of various international chemicals for cleaning of software s.Must know all the methods of cleaning of toilets, washbasins etc. etc.Must be able to maintain discipline among housemen.-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 2-7Location : DelhiCompany Name : Job-Astro Consultants

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Tourism / Hospitality

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 2-7Location : DelhiCompany Name : Job-Astro Consultants

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Tourism / Hospitality

Excellent communication skills.Relationship management with Guest / Vendors / Staff and Management.Pro active behavior and Good ListerPleasing PersonalityGood computer skills- should be able to form reports and spreadsheets power point presentations as per requirementsResponsibilities :Assist the CEO in his secretarial function.Make PowerPoint presentations , draft reports and letters , shorthand.Handle Guest politely and proficiently.Handle Admin functions.Take care of Reception and handle calls.Presenting the company and the services to the customers in a structured and professional manner.Handle Ticketing / travels / guest relations-Additional InfoFuncational Area : Hotel / RestaurantExpereince : 2-7Location : DelhiCompany Name : Job-Astro Consultants

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